Frequently Asked Questions
Everything you need to know about your Prolux beauty journey.
How can I track my Prolux Cosmetics order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Prolux Cosmetics products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who perform animal testing.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How do I find the right shade for my skin tone?
You can use our online Shade Finder tool or contact our beauty experts via live chat for a personalized color match consultation based on your undertones.